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Quality Management System

A quality management system is a set of interrelated or interacting elements of an organisation that establishes policies, objectives and processes to achieve those objectives that are aligned to customer focus and satisfaction through quality services or products.

In simple terms a Quality Management System helps you maintain and expand your customer base by putting them first.

Mansfield Fire and Safety Management Limited can assist businesses to implement a Quality Management System aligned to ISO 9001:2015 and then onto accreditation of the standard through our team of consultants who are trained for implementation by the British Standards Institute.


The benefits of a Quality Management System?

  • Allows you to become a more consistent competitor in your marketplace
  • Better quality management helps you meet customer needs
  • More efficient ways of working will save time, money and resources
  • Improved operational performance will cut errors and increase profits
  • Motivate and engage staff with more efficient internal processes
  • Win more high value customers with better customer service
  • Broaden business opportunities by demonstrating compliance 



Our consultants will come out to your organisation and spend time understanding the aims and objectives of your business, your processes and your customers.

They will carry out a baseline review of your current quality management system through gap analysis they will then be able to develop a project plan to fill in the gaps and also align the systems you already have in place to the standard.

Regular visits will then take place during the implementation process to monitor progress, give guidance and assistance where required, including a basic training and understanding course for staff members if and when required.

Our consultants can then also assist in, or carry out internal audits of the quality management system prior to an external audit for accreditation, as well as being on site for guidance during stage 1 of the accreditation audit.

Internal Auditors

Our consultants are trained internal auditors by the British Standards Institute so are available to come to your organisation to carry out internal audits either prior to accreditation, before recertification or even regular intervals as seen fit by the organisation to ensure that the quality management system is being implemented, monitored and updated for the continual improvement required to deliver customer satisfaction taking the organisation forward